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Returns policy
- For new Waview product, you may return it to Waview for any reason within 14 days of the date of invoice and obtain a refund or credit.
- It is the responsibility of the buyer to return and collect goods to / from the Company's premises.
- The goods cannot be returned unless a return number has been requested and obtained from the Company and the package clearly marked on the outside with this identification.
- It is the customer's responsibility to take reasonable care of the goods whilst in their possession. If this condition is not met the Company reserves the right to make a reasonable charge for restocking and resale at a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods. This provision is designed to ensure that returned goods can be sold again as new.
- Shipping and handling charges generally will not be refunded or credited.
- Customer must return the goods, including all documentation and accessories, intact and in its original packaging, to an Waview designated location by the date Waview specifies.
The goods returned after the date specified by Waview, may be subject to a restocking fee equal to 15% of the price paid. You agree to pay the restocking fee as Waview specifies. Full refunds will not be considered if the goods are damaged in any way and seals broken invalidating any warranty.
- Any product returned as faulty within the first 28 days of receipt must be assessed by Waview to confirm that fault. This process can take up to 5 working days from collection of the product.
Should a fault be confirmed by Waview then we will offer a full refund or replacement of the product. For items delivered outside UK Mainland the customer will be liable for any collection and/or redelivery costs.
All original packaging must be retained for returns/refund/warranty purposes. Should you require returning a product you MUST have kept all the original packaging and accessories. If your goods go faulty within 28 days and you have not kept the packaging you will be referred back to the Waview for a warranty repair.
- Any product that develops a fault after the first 28 days since receipt of the product, then provided your item is within its warranty period, you are entitled to a warranty repair.All original packaging must be retained for warranty purposes.
This does not apply to faults caused by accident, neglect or misuse for which there can be no refund or exchange. You may be liable for the courier costs to return the goods. This does not affect your statutory rights.
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